Why am I unable to capture audio with Screen Capture on my Windows 7 system?

Currently, Windows 7 does not support audio capture via the "What U Hear" or "Stereo Mix" options that were used on XP systems. However, you can patch a cable out of the headphone or speaker output into the line-in or mic-in of your machine. Then, select the correct audio source in the capture window of VideoFOCUS. The ouput that you patch out of needs to be set as the default audio device of your system.

Why do I not see video when attempting Screen Capture?

The hardware acceleration of your monitor may need to be adjusted.

Close VideoFOCUS. For Windows XP users, right-click on your desktop and select Properties.
Go to the Settings tab and click Advanced.
Go to the Troubleshoot tab.
Lower the hardware acceleration three or four notches.
Click Apply and reopen VideoFOCUS to see if you are able to screen capture from the video player.
Make sure to launch VideoFOCUS before launching the player you are trying to screen capture from.

Why am I not seeing video when trying to capture via the Blackmagic card?

There could be an issue in your cable connections.

Check all cables and make sure they are all solidly connected.

This problem could also be due to an incorrect setting in the Blackmagic Control Panel.

Go to the Blackmagic (or Intensity) Control Panel and confirm that your video input settings are set to match the way your deck is connected.
Use the Blackmagic Media Express tool to confirm that the card is functioning as it should be.
If the Express tool shows no video, there may be an issue with the Blackmagic card.
If the Express tool shows video, relaunch VFP and try capturing again.

Why does Blackmagic Express crash immediately after it opens?

Blackmagic Express needs to have the hardware acceleration to be on full in order to run.

How can I export a file that will fit on a DVD-R?

A DVD-R can hold approximately 4.7GBs worth of data. VideoFOCUS can export Quicktime, AVI, and WMV files. Within the export settings of each, you can compress the video to create a small enough file that can be burned to a DVD-R. For example, you can fit approximately 20 minutes of NTSC-DV quality footage on a DVD-R. A file with that type of compression should be playable off the disc, whereas an uncompressed file may not fit and could have playback issues on a DVD data disc. For longer clips you may want to export a more compressed format like WMV.

When capturing via the Blackmagic card, why does the video cut in and out?

This is most likely a cabling issue. Move the cables around during a capture and see if this causes the video to cut in and out. If it does, reseat all the cables.

Why am I unable to import certain video files?

One reason may be that the file needs to be transcoded before being imported. When attempting to import, check off the box in the import dialog that says Transcode.

The second reason your file may not import is because it is a file that VideoFOCUS does not support, perhaps a from a proprietary DVR player. You will not be able to transcode this file. Please use the screen capture tool to bring this video into VideoFOCUS.

Visit our Tips & Info page for more information on importing files.

Why won't my tutorial movies open?

Quicktime may have lost its association with .mov files. To reassociate them, close VideoFOCUS and open Quicktime.
Go to File>Preferences>Quicktime Preferences.
Select the File Types tab and click Use Defaults.
Close Quicktime, reopen VideoFOCUS and open one of the tutorials.

Why do I get a VideoFOCUS Loading screen that disappears or an error that says "Unable to locate jar file"?

Check the operating system you are running on and the version of VideoFOCUS you are trying to run. If you are running Windows 7, you will need VideoFOCUS 3.1.02 or later.

Can I enlarge an image without losing any quality?

It is impossible to enlarge an image without loosing its quality. In a digital world everything boils down to pixels, and there is no technology that can enlarge the pixels without losing details.

However, the Super-Resolution process in VideoFOCUS, while it cannot extract information that is not present in the video, can combine multiple frames of video and can eliminate extraneous noise and produce images with a greater resolution than the original video.